PAULA YOUNG PRIVACY POLICY
Last Updated September 2019
At Paula Young, your privacy is as important to us as it is to you. Our Privacy Policy defines how Paula Young protects your privacy. This Privacy Policy describes:
This Privacy Policy applies to all services and Websites offered by Specialty Commerce Corp., which operates multiple Websites that market beauty and fashion related products from trusted, high quality brands. As this Privacy Policy applies to all of our websites, they are collectively referred to as Website throughout this policy. The Website is also governed by its Terms of Use. If any of the terms of this Privacy Policy directly conflict with the Terms of Use, the terms of this Privacy Policy will apply. If you have any questions about this Privacy Policy, please feel free to contact us through our Website or write to us at: Customerservice@paulayoung.com OR Privacy and Compliance Paula Young P.O. Box 483 Brockton, MA 02303 1-800-364-9060 Information We Collect This Privacy Policy applies to Personal Information, which is information that Paula Young collects from you as a customer that specifically identifies you as an individual. This information is collected to provide you with the products and services you have requested as well as to provide a pleasant shopping experience now and to improve the shopping experience in the future. While we limit the information we collect, we do collect Personal Information when you:
In order to provide our full range of services, we may collect Personal Information including:
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database. Our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13. How We Use the Information We Collect At Paula Young, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to: ;
Personal Information that you provide to third party websites may be sent to Paula Young in order to deliver the services you have requested. You can be assured that we will process Personal Information we receive from these websites in accordance with this Privacy Policy.
Information Sharing Practices We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
ATTENTION CANADIAN CUSTOMERS Effective July 1, 2014, Canada’s new anti-spam legislation goes into effect. To abide by this law, we will only send emails to Canadian customers with whom we have a business relationship. When you subscribed to our email distribution list or purchased from us prior to 07/01/14, we assumed a business relationship with you.
If you no longer wish to continue this relationship, please unsubscribe using the link we provide at the bottom of our promotional emails.
If you have not consented to be on our email distribution list, but wish to do so now, please click here.
ATTENTION CALIFORNIA CUSTOMERS Pursuant to California law, you have the right to obtain a list of organizations to which we rent or disclose information for direct marketing purposes. To request this list, fax your name, mailing address, and email address to us at 1-508-238-1965. If you no longer wish to receive promotional emails from Paula Young, please unsubscribe using the link we provide at the bottom of our promotional emails. If you have not consented to be on our email distribution list, but wish to do so now, please click here.
ATTENTION EUROPEAN UNION (EU) CUSTOMERS Paula Young complies with the EU's May 25th, 2018 General Data Protection Regulation (GDPR) regarding the collection, use, retention, and transfer of personal Information from citizens of EU member countries. If you are an EU citizen and wish to review the personal information you have shared with Paula Young or wish for us to delete that information, please email us at customerservice@paulayoung.com. As per GDPR guidelines, we will complete your request within 30 days of submission.
ATTENTION CALIFORNIA/NEVADA CUSTOMERS If you would like to opt out of allowing us to share your personal information on file, please let us know by emailing us at customerservice@paulayoung.com or by calling us at 1-800-472-4017. These requests will be completed within 45 days of submission.
Safe, Secure Ordering We respect your right to privacy and ensure that your personal information is kept completely safe and secure at all times, whether ordering by phone or online. We occasionally share our customer list with reputable, carefully screened companies whose products we feel may be of interest to you. If you prefer that we do not share your name, please let us know at 1-800-472-4017. Choices for Personal Information To improve your shopping experience, Paula Young partners with third party vendors such as Google Analytics to evaluate how the Website is used and to provide continuous improvement for our services. Like most websites, we use "cookies" for a variety of purposes to improve your visits to the Website. Cookies are pieces of information stored in the browser of your computer for record keeping purposes. For example, we use cookies to understand which web pages are visited, how often they are visited, to remember you when you return to the Website, and to generally make the Website more user friendly. Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and Paula Young services may be unavailable or may not function properly. The cookie itself does not contain any personally identifying information. Choices for Receiving Promotional Material You may also decide to opt out of receiving promotional mail and/or email from Paula Young. Simply notify us of this decision by one of these methods:
Paula Young P.O. Box 483 Brockton, MA 02303 If you would like to edit or erase your personal information, please contact us by mail. Please note that any opt-out request sent via postal mail may take at least forty-five (45) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Paula Young or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date. Ownership of Customer Information As a direct marketing company, Paula Young places a significant value on the information compiled about our registered visitors and customers. This information is essential to the operation of our company and constitutes a corporate asset of substantial value.
Information Security Paula Young processes Personal Information for the purposes for which it was collected. The information is processed in accordance with this Privacy Policy, any additional privacy notices that may be associated with the service we are supplying, applicable law, and your authorization or consent. We maintain reasonable and appropriate standards to safeguard your Personal Information. All online transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers. Data Integrity Paula Young takes reasonable steps to verify that the Personal Information we store and process is accurate, complete, and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:
Paula Young P.O. Box 483 Brockton, MA 02303 Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to Personal Information, we ask individual customers to positively identify themselves before processing such requests. Policy Enforcement Paula Young regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Paula Young's treatment of Personal Information to us through the Website or by writing to us at the email or postal address contained at the beginning of this document.
If we receive a written complaint, it is Paula Young's policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly. Changes to this Privacy Policy Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Policy will be identified by its effective date found at the top of this document. If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this website or at the email or postal address contained at the beginning of this document.